Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
Publication Date: 02/28/2023
This book helps you transform patients, clients, and family caregivers from hateful to grateful. Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living,…
Rise of the Fourth Reich: Confronting COVID Fascism with a New Nuremberg Trial, So This Never Happens Again
Publication Date: 02/14/2023
A Wall Street Journal Bestseller COVID-19 fascism was the worst tyranny in American history, and those responsible must be held accountable so nothing like it ever happens again. COVID-19 was used to launch the worst tyranny in American history, which we’re still facing even now. It was also the worst…
Vanished in Vermillion: The Real Story of South Dakota’s Most Infamous Cold Case
Publication Date: 02/21/2023
The result of hundreds of interviews, Vanished in Vermillion is a cold case story that flips the script on a typical investigation narrative, revealing the biggest law enforcement embarrassment in South Dakota history. In May 1971, Pam Jackson and Sherri Miller were two seventeen-year-olds driving to an end-of-the-school-year party in a rundown…
From the Front Row: Reflections of a Major League Baseball Owner and Modern Art Dealer
Publication Date: 03/14/2023
In his honest, engaging, and revealing new memoir, entrepreneur Jeffrey Loria lifts the curtain on two of the most mysterious, high-stakes, and high-profile businesses today: Major League Baseball and modern art. Before he wrote a memoir, Jeffrey Loria was the author of one of America’s most remarkable professional careers. He…
Them Before Us: Why We Need a Global Children’s Rights Movement
Publication Date: 02/23/2021
You probably know the adult viewpoints on marriage, infertility, reproductive technologies, same-sex parenting, divorce, and adoption. But have you ever considered the kids’ perspective? Them Before Us has flipped the script on adult-centric attitudes toward marriage, parenthood, and reproductive technologies by framing these issues around a child’s right to be…